Presents

Elevating Benefits Management: Redefining Customer Experience

In partnership with 

June 29, 2023, 1:30-2:30 PM ET 

1 CPE Credit Available for this Event*** 

The federal government has continued to refine current standards to better fit the needs of American people. Millions of Americans heavily rely on government-funded benefit programs to maintain their livelihoods. The stresses and burdens that come with interacting with the government, such as needing the services of Medicaid, Supplemental Nutrition Assistance, Social Security, etc. need to be eliminated in order to elevate the customer experience.  

Strengthening the accessibility of the Federal government’s resources by reducing barriers and streamlining the processes are only two of the proposed strategies to reinforce the customer experience. This can be completed with modernization of programming, reducing administrative burdens, and utilizing new tools and technologies to offer a more simple and secure customer experience. 

Tune into this webinar to hear experts discuss:

  • What are the first steps in addressing the new customer experience requirements?
  • What infrastructure needs to be in place to ensure that the American public is receiving the best care?
  • What are some emerging technologies that will aid in fulfilling these new goals?
Victor Parker

Victor Parker

Deputy Associate Administrator, Office of Field Operations, Office of the Administrator, U.S. Small Business Administration

Ryan Korn

Ryan Korn

Senior Cloud Architect and Product Manager, Data Solutions, U.S. Department of Commerce (Pending Agency Approval)

Jane Zentmyer

Jane Zentmyer

Director for the Architecture and Transformation Division, U.S. Department of Health & Human Services (Pending Agency Approval)

Col. Ed Teague

Col. Ed Teague

Chief Information Officer, G6 Office of the Chief Information Officer, Office of the Chief of Staff, U.S. Department of the Army (Pending Agency Approval)

Dami Akinmade

Dami Akinmade

UX Lead, The Experience Lab, Strategy and Innovation, Office of Information Technology, U.S. Securities and Exchange Commission

Rod Bremby

Rod Bremby

Regional Vice President, Digital Transformation GTM, Global Public Sector, Salesforce

Moderator: Kiersten Patton

Moderator: Kiersten Patton

ATARC Consultant

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Zoom for Government enables ATARC remote collaboration opportunities through its cloud platform for video and audio conferencing, chats and webinars across all devices. Allowing for individuals from all areas of government, industry and academia to communicate directly. 

*** ATARC is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org. Program Level: Overview, no prerequisites required. Advance preparation: none. Delivery Method: Group Internet Based. Field of Study: Information Technology. Registration #140762. In accordance with the standards of the National Registry of CPE Sponsors, CPE credits have been granted based on a 50-minute hour. Refund, cancellation and complaint resolution policy.