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Digital Transformation: Working Group Virtual Launch

December 16, 2020 from 1:30-3:45 PM EST
Registration
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1:30 PM

Welcome Remarks and Visionary Keynote

Ron Thompson

Ron Thompson

Associate Chief Information Officer, Transformation and Data Division, & Chief Data Officer, NASA

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1:45 PM

Improving Customer Experience through Digital Transformation

Agencies are reevaluating their technology needs during this pandemic time. They are taking a critical look at what needs to be done to best serve their customers. Hear how these thought-leaders are proactively determining the best strategies to improve customer experience, while at the same time furthering their agencies Digital Transformation. This panel will discuss how federal agencies are handling the COVID-19 response and their path to move forward to help best serve their customers. 

Paul Brubaker

Paul Brubaker

Deputy Chief Information Officer for Account Management, Account Management Office, Office of Information and Technology, United States Department of Veterans Affairs (invited)

Dr. Sadia Husain Syeda

Dr. Sadia Husain Syeda

Principal Systems Engineer, Homeland Security Center, MITRE

Amber Chaudhry

Amber Chaudhry

CX Lead, SBA

Mitch Winans

Mitch Winans

Senior Advisor, Enterprise Digitalization at Internal Revenue Service

Nagesh Rao

Nagesh Rao

Chief Information Officer (Acting), Office of the Chief Information Officer, Bureau of Industry and Security, United States Department of Commerce (pending agency approval)

Moderator: Aaron Boyd

Moderator: Aaron Boyd

Senior Editor for Technology and Events, GovExec (invited)

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2:40 PM

Emerging Technology Talk

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2:50 PM

Workforce Transformation in the time of COVID-19

This panel discussion will focus on how today’s extensive virtual working requirements have changed the priorities in immediate needs, accelerated and increased the importance of Digitizing the workforce, as well as created or revealed challenges in conducting efficient and successful workforce changes. Listen in as topic experts dive into the challenges their agencies went through, as well as the solutions that were created as a result of these challenges. How has the workforce had to transform due to COVID-19? Has the pandemic affected the Digital Transformation of the federal workforce? 

Robyn Rees

Robyn Rees

Advisor, Human Capital and Diversity, National Science Foundation

Ron Thompson

Ron Thompson

Associate Chief Information Officer, Transformation and Data Division, & Chief Data Officer, NASA

 Laura Barnard

Laura Barnard

Human and Organizational Systems, MITRE (invited)

Dr. Lon Gowen

Dr. Lon Gowen

Chief Technologist and Special Adviser, USAID (invited)

Moderator: Jory Heckman

Moderator: Jory Heckman

Reporter, Federal News Radio

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3:45 PM

Closing Remarks and Working Group Discussion

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