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How AI is Making Self-Service a Reality in the Public Sector
August 30 @ 12:00 PM - 1:00 PM
AI in Government is excited to host Rushali Patil, Engagement Manager at Quantiphi and her presentation ‘How AI is Making Self-Service a Reality in the Public Sector’ on Tuesday, August 30, 2022 at 12 PM ET!
Many service-oriented government agencies have faced increasing pressure in recent years to keep up with many demands from an ever-changing environment. To meet these unprecedented inquiries, update guidelines frequently and accurately, and boost resiliency for the future, state and local governments need an innovative way to modernize how they handle the inquiries and respond to citizens. Forward thinking agencies are turning to the help of AI to be able to quickly and accurately meet the needs of their citizens.
In this presentation, Quantiphi will share how they helped Illinois overcome the sudden challenges created from a global pandemic, how they built three Rapid Response Virtual Agents on chat and telephony and how these virtual agents were trained and equipped to answer citizen queries, FAQs, and update guidelines efficiently. Be sure to stick around till the end for Q&A with Rushali! Register and attend for free on the Cognilytica website: https://www.cognilytica.com/