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The Executive Order: The President’s Management Agenda and Customer Experience

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March 16, 2022, 1:30-2:30 PM ET 

1 CPE Credit Available for this Event*** 

Panel: The Executive Order: The President’s Management Agenda and Customer Experience

As a part of The President’s Management Agenda, Priority #2 focuses on the customer experience and asks the Federal government to refine their current standards to better fit the needs of the American people. The stresses and burdens that come with interacting with the government, such as when the public needs to pay their taxes or file a change of address, need to be eliminated in order to elevate the customer experience.

Strengthening the accessibility of the Federal government’s resources by reducing barriers and streamlining the processes are only two of the proposed strategies to reinforce the customer experience. This can be completed with modernization of programming, reducing administrative burdens, and utilizing new tools and technologies to offer a more simple and secure customer experience.

Tune into this webinar to hear experts discuss:

  • What are the first steps in addressing the new customer experience requirements? 
  • What infrastructure needs to be in place to ensure that the American public is receiving the best care? 
  • How can an agency fairly, quickly, and effectively provide customers with the services they need?
  • Why does the Federal government need to reprioritize the customer experience?
Mike Palmer

Mike Palmer

Chief Experience Officer and Associate Chief Information Officer, Office of the Chief Information Officer, Bureau of Industry and Security, U.S. Department of Commerce

Johnny "JD" Dicus

Johnny "JD" Dicus

IT Sustainability and Data Center Optimization Initiative, U.S. Department of Energy

Barbara Morton

Barbara Morton

Deputy Chief Veterans Experience Officer, Veterans Experience Office, U.S. Department of Veterans Affairs

Gary Washington

Gary Washington

Chief Information Officer, Office of the Chief Information Officer, Departmental Administration, U.S. Department of Agriculture

Caroline Simmons

Caroline Simmons

Senior Strategist, Customer Experience Branch, Cybersecurity Division, Cybersecurity and Infrastructure Security Agency, U.S. Department of Homeland Security

Moderator: Justin Brooks

Moderator: Justin Brooks

Director, Customer and Industry Workflows, Federal, ServiceNow

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Zoom for Government enables ATARC remote collaboration opportunities through its cloud platform for video and audio conferencing, chats and webinars across all devices. Allowing for individuals from all areas of government, industry and academia to communicate directly. 

*** ATARC is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org. Program Level: Overview, no prerequisites required. Advance preparation: none. Delivery Method: Group Internet Based. Field of Study: Information Technology. Registration #140762. In accordance with the standards of the National Registry of CPE Sponsors, CPE credits have been granted based on a 50-minute hour. Refund, cancellation and complaint resolution policy.