Presents
The Executive Order: The President’s Management Agenda and Customer Experience
In partnership with 
March 16, 2022, 1:30-2:30 PM ET
1 CPE Credit Available for this Event***
Panel: The Executive Order: The President’s Management Agenda and Customer Experience
As a part of The President’s Management Agenda, Priority #2 focuses on the customer experience and asks the Federal government to refine their current standards to better fit the needs of the American people. The stresses and burdens that come with interacting with the government, such as when the public needs to pay their taxes or file a change of address, need to be eliminated in order to elevate the customer experience.
Strengthening the accessibility of the Federal government’s resources by reducing barriers and streamlining the processes are only two of the proposed strategies to reinforce the customer experience. This can be completed with modernization of programming, reducing administrative burdens, and utilizing new tools and technologies to offer a more simple and secure customer experience.
Tune into this webinar to hear experts discuss:
- What are the first steps in addressing the new customer experience requirements?
- What infrastructure needs to be in place to ensure that the American public is receiving the best care?
- How can an agency fairly, quickly, and effectively provide customers with the services they need?
- Why does the Federal government need to reprioritize the customer experience?
Mike Palmer
Chief Experience Officer and Associate Chief Information Officer, Office of the Chief Information Officer, Bureau of Industry and Security, U.S. Department of Commerce
Johnny "JD" Dicus
IT Sustainability and Data Center Optimization Initiative, U.S. Department of Energy
Barbara Morton
Deputy Chief Veterans Experience Officer, Veterans Experience Office, U.S. Department of Veterans Affairs
Gary Washington
Chief Information Officer, Office of the Chief Information Officer, Departmental Administration, U.S. Department of Agriculture
Caroline Simmons
Senior Strategist, Customer Experience Branch, Cybersecurity Division, Cybersecurity and Infrastructure Security Agency, U.S. Department of Homeland Security
Moderator: Justin Brooks
Director, Customer and Industry Workflows, Federal, ServiceNow
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*** ATARC is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org