Office of Enterprise Strategy Management
Federal Acquisition Service
U.S. General Services Administration
Crystal Philcox is the Assistant Commissioner for Enterprise Strategy Management in GSA’s Federal Acquisition Service (FAS), which provides buying platforms and acquisition services to Federal, DoD, State and Local governments for a broad range of items from office supplies to motor vehicles to information technology. Crystal leads a number of strategic initiatives for FAS, including executing the Federal Marketplace strategy, an effort that brings together policy, process and technology to improve the buying experience for agencies and provide a more streamlined opportunity for suppliers to offer their products and services. This effort includes delivering a digital presence to support the improvements. Crystal also leads an acquisition data and analytics organization that helps the government buy smarter using category management practices. Crystal also held leadership positions in the Information Technology Category and the Technology Transformation Service at GSA.
Before joining GSA, Crystal served for three years as Chief of Staff for the Internal Revenue Service. During her time at IRS, she held various leadership roles including in the Earned Income Tax Credit program, the Health Coverage Tax Credit program, a data analytics organization, an organization that worked with community-based partners to prepare tax returns for low-income and other underserved taxpayers, and an organization that transformed the tax code into more than 1,100 forms, instructions, and publications. Crystal has a BA in English Literature from the University of Texas, an MA in English Literature from George Mason University, and a Master’s Certificate in Project Management from The George Washington University. She has spoken at conferences and webinars on various topics including acquisition, customer experience and technology.