IT Services Management Division
Bureau of Alcohol, Tobacco, Firearms and Explosives
U.S. Department of Justice
Walter Bigelow manages agency wide large-scale information technology projects, specifically all IT Operations for the bureau to include Data Centers, Networks, Desktops/Laptops, Printers, Phones, Cell Phones, Tactical Radios, Help Desk, End User Services and outsourcing contracts.
Walter works conjunction with, and in full support of, a comprehensive bureau-wide IT reorganization effort to standardize SDLC, CMMI and ITIL processes with the end goal of sustaining a flexible, secure and current IT infrastructure.
He serves as an authoritative expert and consultant for assessing IT, developing policies, standards and guidelines related to the bureau’s architecture and technology programs.
Among his various achievements, Walter completed a 100% technology refresh of over 7000 end users in less than 6 months, on time and under budget and achieved a 98% positive customer satisfaction rating for the refresh effort.
He also led a joint effort for a new $500M primary IT support contract for ATF and US Marshals Service from inception to development of all documents and strategies, thru contract award and execution.
Walter hold as Masters in Information technology Management from The Johns Hopkins University, and a Bachelors in Marketing from Penn State University.
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